Customer Service Specialist m/f/d Graphic Design Italy

Do you know that we are one of the TOP 15 e-commerce companies in Germany? We look for strengthening in Milan.

FLYERALARM is one of the leading online printing companies in the B2B market in Europe. For our international Italian team in Milan, Italy, we are looking for a committed, team-oriented and curious Customer Service Specialist m/w/d with pre-press graphic design knowledge.

We receive thousands of orders every day. We print flyers, leaflets, posters, business cards, trade fair walls, t-shirts, pens, lanyards ... In short, everything that companies need for business stationery and marketing purposes.

Of course, many questions arise among our customers: How do you create print data for a special flyer? How does the print data upload work? And what is a special color? Can you create a business card for me? Your task will be to provide graphical assistance to answer these questions and create ready-to-print graphic designs for our customers.


Your profile:

• 2-3 years of relevant design experience with strength in layout creation, preferably in a graphic or printing company
• You have professional experience in customer service
• You speak and write Italian at a native level, and you have a good command of English
• Whether by e-mail, phone or chat: you are charismatic and love to help customers with problems and ideas
• You always work customer- and sales-oriented
• You are knowledgeable exporting ready-to-print designs (file preparation, image slicing, file formats, PDFs, overprint, separation issues, bleeds, dpi and Pantone® matching, etc.)
• You are a professional user of: Adobe Suite, Photoshop, InDesign, Illustrator