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Data Privacy Statement

We are happy that you are visiting our websites. Subsequently, we would like to inform you about how we handle your data in accordance with sect. 13 General Data Privacy Regulation (GDPR).


The office named in the imprint is responsible for the data collection and processing presented below.

1. Storage of the IP address

We store the IP addresses transmitted by your web browser strictly according to their purpose for a duration of seven days in the interest of being able to limit and remove attacks to our websites. After the end of this period, we shall delete or anonymise the IP address. The legal basis is sect. 6 para. 1 lit. f GDPR.

2. Usage data

If you visit our websites, usage data are stored on our web server temporarily for statistical purposes as a protocol in order to improve the quality of our websites. This data record comprises

  • the page from which the URL/file was requested,
  • the name of the URL/file,
  • the date and time of the query,
  • the transmitted data volume,
  • the access status (URL/file transferred, URL/file not found),
  • the description of the type of the web browser used,
  • the IP address of the requesting computer.

3. Data transmission to third parties

We will transmit your data to service providers who support us in operation of our websites and the connected processes in the scope of contract processing according to sect. 28 GDPR. Our service providers are strictly bound to our instructions and obligated accordingly by a contract. We use the following service providers: e.g. hosting service provider, web analysis service provider, newsletter service provider, etc.

Data transmission to third countries

We partially transfer your data to service providers abroad in the scope of contract processing. We have concluded the corresponding contract processing agreements and, as far as required, the EU standard agreements according to art. 46 para. 2 lit. c GDPR with the contract processors as an appropriate guarantee for legality of the data transfer.

In case of Google Analytics (USA), an appropriate data protection level results from participation in the Privacy-Shield convention (sect. 45 para. 1 GDPR).

4. Cookies

We use cookies on our websites. Cookies are small text files that can be stored and read on your end device. There are session cookies that are deleted again as soon as you close your browser, and permanent cookies that are stored beyond the individual session. Cookies may contain data that permit recognition of the device used. In some cases, Cookies only contain information on certain settings that cannot be referred to a person.

We use session cookies and permanent cookies on our websites. Processing takes place based on art. 6 para. 1 lit. f GDPR and in the interest of optimising or permitting user guidance and adjusting presentation of our website.

You can set your browser so that it will inform you about the placement of cookies. This way, use of cookies will become transparent for you. You can also erase cookies at any time via the corresponding browser settings and prevent setting of new cookies. Please note that our websites may not be optimally displayed in that case and some functions may not be technically available anymore.

5. Tracking tools

Google Analytics:

We compile pseudonymised usage profiles using Google Analytics Universal for demand-oriented design of our website. Google Analytics Universal uses cookies that are stored on your end device and can be read out by us. This way, we are able to recognise recurring visitors and count them as such. Data processing takes place based on sect. 6 para. 1 lit. f GDPR or § 15 para. 3 TMG and in the interest of learning how frequently our websites have been called by different users.

The information produced by the cookie regarding your use of this website is usually transferred to a server of Google in the USA and saved there. Since we have activated IP anonymisation on this website, your IP address will be abbreviated by Google within member states of the European Union before that, however. Only in exceptions will the full IP address be transmitted a server of Google in the USA (an appropriate data protection level in accordance with sect. 45 para. 1 GDPR is present due to Google's participation in the Privacy Shield) and only abbreviated there. We have also concluded a contract with Google Inc. (USA) on contract processing according to sect. 28 GDPR. Google shall therefore only use the information strictly bound to their purpose, in order to evaluate use of our website for us and to compile reports concerning the website activities.

We also use the function of device-comprehensive tracking by Google Analytics Universal. For this, you will be assigned a User ID when you enter your log data. If you log into your customer account from another mobile end device later, the same User ID will be assigned again. However, it is not possible to assign your plain data to the User ID. Also, the usage profiles formed Google Analytics Universal cannot be assigned to any specific ID.

You can object to processing of your personal data by Google Analytics Universal at any time. Please use one of the following options for this:

1.) You may prevent saving of the cookies by making the corresponding settings in your browser software; however, note that you may be unable to fully use all functions of the website in such a case.

2.) You may furthermore prevent recording of the data generated by the cookie and referring to your use of the website (incl. your Internet Protocol address) and processing of these personal data by Google by downloading and installing the browser plug-in available under the following link (https://tools.google.com/dlpage/gaoptout?hl=en-GB)

3.) Recording by Google Analytics may also be prevented by clicking the following link. An opt-out cookie is set that will permanently prevent the future recording of your personal data when visiting this website:

Click here to object to the processing of your data by Google Analytics.

Google TagManager

Google Analytics (Universal) is implemented by us using the "Google Tag Manager". The Google Tag Manager is also a product by Google that enables us to manage website tags via an interface. The Tag Manager is a cookie-free domain and does not record any personal data. The tool triggers other tags that in turn may record data. Google Tag Manager does not access these data. In case of deactivation on domain or cookie level, this remains present for all tracking tags that are implemented with Google Tag Manager.

For further information, see the usage guidelines under: http://www.google.co.uk/tagmanager/use-policy.html

You may furthermore prevent recording of the data generated by the cookie and referring to your use of the website (incl. your Internet Protocol address) and processing of these personal data by Google by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

You can also prevent recording by Google Analytics (Universal) by clicking the following link, e.g. if you are unable to install any browser plugin on your end device. This will set an opt-out cookie that will prevent the future recording of your personal data when visiting this website: Deactivating Google Analytics.

For more detailed information on the usage conditions and the data protection of Google Analytics (Universal), see https://www.google.com/analytics/terms/gb.html or https://policies.google.com/

Note that Google Analytics (Universal) has been expanded by the code "gat._anonymizeIp();" on this website, in order to ensure anonymised recording of IP addresses (IP masking).


This website uses technologies of Optimizely Inc. (www.optimizely.com) to collect and store data on marketing and optimisation purposes. These technologies permit evaluation and optimisation of our website and the contents and functions provided in it. These data can be used to compile usage profiles under a pseudonym. Cookies are used for this. The data collected with the Optimizely technology are not used without the separately issued consent of the data subject in order to personally identify the visitor of this website and are not combined with any personal data on the carrier of the pseudonym. For more information on how Optimizely processes your data, see https://www.optimizely.com/privacy. You can deactivate Optimizely tracking at any time by following the instructions on https://www.optimizely.com/opt_out or clicking the following link: https://www.flyeralarm.com/de?optimizely_opt_out=true. This will set an opt-out cookie that will prevent the future recording of your personal data when visiting this website.

6. Social Media Plugins

For reasons of data protection, we do not integrate any Social Plugins into our website. When you call up our pages, no data will therefore be transmitted to any Social Media services, such as Facebook, Twitter, XING or Google+. Profile generation by third parties is therefore excluded.

7. Explanations of the safety measures

Data safety

We take technical and organisational measures in order to protect your data comprehensively from undesired access. We use an encryption procedure on our pages. Your information will be transmitted from your computer to our server and vice versa through the internet using TLS encryption. You can recognise this by the lock symbol closed in the status bar of your browser and the address line starting with https://.

8. Rights of the user

The GDPR grants you as the website user certain rights when processing your personal data:

a. Information rights (Sect. 15 GDPR):

You have the right to obtain confirmation as to whether or not any personal data concerning you are being processed, and, where that is the case, you have a right of access to such personal data and the information listed in detail in sect. 15 GDPR.

b. Right to rectification and erasure (sect. 16 and 17 GDPR):

You have the right to demand correction of any inaccurate personal data concerning you without undue delay and to demand completion of incomplete personal data if applicable.

You also have the right to demand that any personal data concerning you are deleted without undue delay if any of the grounds listed in detail in sect. 17 GDPR is met, e.g. if the data are no longer needed for the purposes pursued.

c. Right to restriction of processing (sect. 18 GDPR):

You have the right to demand restriction of processing if one of the conditions listed in sect. 18 GDPR is met, e.g. if you have objected to processing, for the duration of any review.

d. Right to data portability (sect. 20 GDPR):

In certain cases that are listed in detail in sect. 20 GDPR, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to demand transmission of such data to a third party.

e. Right to object (sect. 21 GDPR):

If data are collected based on art. 6 para. 1 lit. f (data collection to maintain legitimate interests), you have the right to object to processing at any time due to reasons resulting from your special situation. In that case, we shall no longer process the personal data except if there are verifiable compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

If possible, please direct your request in these respects (a-e) to: dataprivacy@flyeralarm.com

f. Right to complain to a supervisory authority

In accordance with sect. 77 GDPR, you have the right to complain to a supervisory authority if you believe that processing of the data referring to you violates provisions under data protection law. The right to complain may specifically be asserted before a supervisory authority of the member state of your place of residence or the location of the alleged violation. For the UK, the relevant supervisory authority is: The Information Commissioner’s Office Water Lane, Wycliffe House Wilmslow - Cheshire SK9 5AF Tel. +44 1625 545 745 Email: international.team@ico.org.uk Website: https://ico.org.uk

9. Newsletter

We offer the option of subscribing to our newsletter on our website. If you have given your separate consent to us to be informed by us concerning our company's products and services by email, the corresponding processing will take place based on art. 6 para. 1 lit. a GDPR. We use Google Analytics in our newsletter (cf. item 5.)

We also operate link and opening tracking. Thus, we are shown by a transparent gif whether a newsletter was opened by the data subject. We also record whether the newsletter recipients click in the newsletter. For this, the user ID of the customer, the clicked links and the ID of the newsletter are transmitted encrypted. Subsequently, these data will be stored and processed by the service provider Selligent. This is, however, also only permitted with consent. Your consent can be revoked at any time without this affecting the legality of the processing performed to date. If the consent is revoked, we will cease the corresponding data processing.

If you do not want to receive any newsletter anymore in future, you may unsubscribe from it again at any time, e.g. by email or using the link to unsubscribe from the newsletter that you can find in every newsletter email.

10. Customer account

If you want to order from us, you must register first. We collect the following data: Email address, password, form of address, name, address and phone number based on sect. 6 para. 1 lit. b GDPR. We use data that you transmit to us within the scope of registration or your inquiries to perform the contract. This also comprises the connected customer support. These data can be erased upon request at any time. The data will not be deleted if any claims are still pending after the end of the contract and are to be debited. If there are any statutory retention periods, the affected data will be archived for the duration of these periods.

11. Contact form

You have the option of contacting us via a web form. In order to use our contact form, you must indicate your request, form of address, name of the contact and your phone number. You may include further information, but do not have to.

By sending out this web form, you agree that the data indicated by you will be electronically recorded and stored. The legal basis for processing is sect. 6 para. 1 lit. a GDPR. We only use your data to process your query. You may revoke your consent at any time, e.g. by emailing: dataprivacy@flyeralarm.com

12. Online shop

We will store and use your personal data that you submit to us in the scope of an ordering process in accordance with sect. 6 para. 1 lit. b GDPR only to process your orders. We will use your email address for notifications on the status of your order.

We process the following payment types via the tool Ogone of our service provider Ingenico:

  • Credit card payment
  • PayPal

FLYERALARM submits the following data to Ingenico for processing your payment:

  • Order number
  • Information on the order
  • Chosen payment type
  • Name and first name of the orderer
  • Billing address
  • Delivery address

Further processing with the respective payment service providers will be performed by Ingenico Payment Services GmbH as the responsible office. For more information on data protection, see https://ingenico.co.uk/privacy-policy

Ingenico will only transmit the information to FLYERALARM whether the chosen payment type has been accepted or not.

Advance payment

If you choose this payment type in our online shop, we will not collect any personal data from you that exceed the information required within the scope of your order.

13. Chats

Userlike: This website operates a live chat software with technologies of Userlike UG (www.userlike.com). Userlike uses cookies that are stored on your computer and that permit a personal conversation with you in the form of a real-time chat on the website. If you decide to use Userlike, the chat history incl. the page history will be collected, processed and stored in Germany by Userlike. Site-related information will also be recorded via your IP address. The collected data will only be linked to any registration data if you disclose them to us voluntarily, e.g. within the scope of communication in the live chat. This shall apply accordingly to your other personal data. For details on handling of your data by Userlike, as well as your rights and setting options for protecting your personal data, see the data protection notes of Userlike under https://www.userlike.com/en/terms#privacy-policy.