Each file you submit will be checked against the criteria of our FREE basic data check If we think we can't print your artwork we will get in contact with you, usually by email.
The basic data check checks if:
- the artwork format is correct (with a tolerance of up to 3 mm)
- the fonts are embedded
- encryptions are used (e.g. password protection)
- the file is damaged
- the number of pages is correct
- the correct number of spot colours/colour channels for products with HKS-colours is applied
The professional data check is also FREE, and goes into even more detail if you need it. As well as performing a basic file check on your artwork, we will also check that:
- all fonts are converted into paths
- you have used the correct colour space
- it has the correct resolution
- maximum colour saturation has been observed
- PDF/X-3:2002 standard is used for PDF files
- full-tone colours, printable comments, OPI-comments, layers, transparencies and/or JPG2000 images are used.
If your files do not meet our requirements, we will send you an email, letting you know what went wrong. Please correct your files and re-upload them.
We may also send you suggestions. You don’t have to correct these and give your print approval anyway, but your prints will come out better if you correct the files and re-upload them. In this case, we can’t assume any liability for the print result.
If you give advance print approval (before the check, when you upload your files) we will print your order straight away if no major faults are found, even if we do find slight problems and have suggestions to make. We will of course NOT print unprintable files, even if you confirm your order in advance.
The delivery times stated begin when we receive a printable artwork and you have given your print approval. It is therefore possible that if files have an error, there can be a delay in delivery.
The data check does NOT include the following:
- correcting content or grammar of texts
- checking colour rendition
- checking overprinting function
- checking fold edges and perforation lines
- layout work
- checking position of PDF file
- checking reference text (as indicated in the order)