You can upload new artwork for an existing order via your customer account as long as the order status has not changed to „files go into print“.
Further information can be found in the FAQ’s under Customer account + functions
You have the following options to transmit your artwork:
You can upload files up to a size of max. 500MB. The upload can be made either by using the link in the order confirmation or through your customer account.
The artwork can be sent by mail on CD/DVD (please mention order number on data media) to the following address:
12 Melcombe Place
London NW1 6JJ
You can send us the artwork for several orders on one CD/DVD. In this case, please create a file for each order number and save the corresponding artwork in the respective file. Only then a clear allocation can be guaranteed.
Self-printed proofs and attached comments will not be taken into consideration.
You can change the delivery and/or sender’s address via your customer account as long the order status is no further than „print in further processing“.
Further information can be found in the FAQ’s under Customer account + functions.
You can upload new files in your customer account for the existing order as long as the order status does not switch to "Files go into print".
Find more details in the FAQs under '"Customer account & functions - Artwork alterations".
Please click on "Password forgotten" in the login section. Now enter the email address you registered with. Within the next few minutes you will receive an email where you can create a new password. Please click on the link in this email to enter a new password. Once done, you will receive a confirmation that your password has been changed successfully.
After your registration, you can log in with your email address and password at any time to make an order or to check your customer account.
Please select „Stay logged in“, if your computer should remain logged in. This option is not recommended when using a public or shared computer.
If you have reasons for a complaint, you can make a claim through the action menu in your customer account. Please mention the reason for your claim as well as the favoured compensation.
Go to: Customer account + functions
Your claim will automatically be forwarded to our quality assurance. Depending on the type of claim you may be asked by email to send up to 50 copies of the product you are claiming about to the following address for verification, indicating the order number:
Dpt. Quality Assurance
12 Melcombe Place
London NW1 6JJ
Postage as well as the costs for sending the copies back to you are not refundable. Shipments with postage unpaid will not be accepted.
Please note: in case the sent copies are not definitive a retrieval of the complete order can be arranged by flyeralarm.
After verification of your claim we will contact you directly for clarification and regulation
Period of notice
In case a product shows defects following periods of notice are to be observed:
Periods of notice for individuals and businesses: 7 days after receipt of the order.
Defects are to be complained within this period of time. Late complaints cannot be accepted.
Even though printing machines of the latest generation are used slight variations in the colours may occur.
The printing result itself depends on many different factors and is among other things influenced by the quality of the paper of each manufacturer, the whiteness, the direction and whether the paper is matt or glossy. Also climatical conditions as for example temperature and humidity in the printing house can have an influence on the printing result. In consideration of the fact that our systems, printing forms and machines run with maximum efficiency, colour variations that may occur due to the above mentioned reasons lie within acceptable tolerance levels and will not therefore substantiate a reason for a complaint.
Your printing data for your order has not yet been received. Your order can therefore not be processed. You will automatically receive by email the request to upload your files. Please keep in mind that missing printing data affects your delivery date.
Your data check was successful. Your files are printable. You will receive the result of your print data check automatically by email.
Data check OK
Files go into press
Your print data has been automatically forwarded to print preparation. The printing plates for your order have been created. For that reason, with this order status you can no longer
Files in print
Your order is being produced. For that reason, with this order status you can no longer
Your order is printed and is being further processed. For that reason, with this order status you can no longer
Print in further processing
Your order is complete and has been picked up at our premises for shipping by UPS. Once your shipment is registered with UPS, you will be notified directly by UPS via email and will also receive your tracking number to allow you to track your shipment online.
Delivery and pick-up at a store or partner shop:
you will also be notified by us via email once your shipment arrives in one of our shops or partner shops.
The delivery or sender's address cannot be modified once this status is reached.
Your order has been cancelled. You will receive more information by email.
You can track the status of your order in your customer account.
Further information can be found in the FAQs under '"Customer account & functions".
Please transfer the total amount, including VAT, to our account. Our bank details will be displayed at the end of the order. You can also find them on your order confirmation.
• The production of your order begins one day after receipt of payment to our account.
• The receipt of payment may take two to three banking days after you submit your payment at your bank.
• Please consider this with respect to delivery time.
• You will be notified of the receipt of payment by e-mail.
Our bank account details:
Account no.: 30286930
Sort code: 40-62-01
Commerzbank AG, London Branch
We only accept Visa, Debit Card, Visa Electron, MasterCard, Maestro and American Express for payments by credit card. The data security is provided by a SSL encryption code, which means you enter your data on an external page of your bank. Payment by credit card is offered up to a total order amount of £ 3.500,00.
If you choose to pay by PayPal, you’ll be automatically forwarded to the encrypted website of PayPal. Payment with PayPal is possible up to a total amount of £6,000.00 (gross) for each item. Data is secured through an encrypted SSL code.
Select your product through the product configurator. Follow the selection menu – all available options are displayed. Detailed information can be found under “Order procedure”.
Go to: Order procedure
To register as new customer please click on „New customer“ on the top right hand side and fill out the registration form. Please enter a password with at least 8 characters, 2 numbers or special characters of it and be aware that passwords are case sensitive. You will then receive an email confirming your successful registration with flyeralarm.
It is not possible to speed up your order. Short production and delivery times can only be achieved by selecting the express or overnight option.
Books and booklets
These normally consist of text or illustrations, bound in a cover stiffer than their pages. They may be printed in any language or characters (including Braille or shorthand), photocopied, typed or hand-written, so long as they are found in book or booklet form.
Supplies of any of the following are zero-rated:
School work books and other educational texts in question and answer format, are zero-rated because the spaces provided for the insertion of answers are incidental to the essential character of the book or booklet. The same applies to exam papers in question and answer format provided they qualify as books, booklets, brochures, pamphlets or leaflets.
But supplies of the following are standard-rated:
Brochures and pamphlets
These are not defined in law and whether a particular product qualifies as a brochure or pamphlet is a matter of fact and impression.
Brochures usually consist of several sheets of reading matter fastened or folded together, which are not necessarily bound in covers. They usually contain advertising material in the form of text or illustrations.
Pamphlets are similar, but are usually comprised of material of a political, social or intellectual nature.
Single sheet brochures and 'Wallet' type brochures designed with a flap may be zero-rated provided they:
These are also not defined in law and again whether a particular product qualifies as a leaflet is a matter of fact and impression. Leaflets normally:
Items printed on stiff paper and card are not automatically excluded from the definition of leaflets. However we do regard the use of stiff paper and card as an indicator that the items have a function which would exclude them.
For example if the item’s main function were designed to be kept or used for a specific purpose in its own right, rather as ancillary to another supply, it would not be a leaflet. Examples of items that would not be leaflets would be those designed to be used for any of the following:
We consider that items printed on laminated paper are designed to be kept and therefore not leaflets. On the other hand, orders of service are not normally designed to be kept and may be zero-rated.
Further information about VAT zero rated products can be found here.
The sublimation print is a printing method with water-based colours which are sublimated into the printing material. This procedure distinguishes itself due to the high colour luminosity and durability.
The thermo setting is a finishing process for fibres and textiles. The material is submitted to a heat treatment and will therefore shrink. This state is retained in order to prevent the product shrinking at a later stage and avoid any unwanted changes with regard to the dimensions.
The bleed is the part of the artwork that overlaps the border of the finished format. The bleed is necessary to achieve a bled-off print. In the further processing the bleed will be cut off. Please do not mix up the bleed with the edge distance.
Please save your artwork with a colour profile. For PDF files the colour profile should only be specified as output-intent. Colour profiles with ICC-based colours can lead to unwanted results regarding the reproduced colour and should therefore be avoided.
Our tip: If you create your artwork with the Acrobat Distiller select Colour -> Colour management "leave colour unchanged" and select Standards -> profile name of output-intent the corresponding colour profile. Please note that with this method all images and colours have to be converted in advance into CMYK .
Please use the colour profile „ ISO Coated v2“ for the advertising products and "ISO Coated v2 300 % (ECI)“ for all other products.
More information can be found on Artwork creation.
Conversion is the transformation of a JPEG or TIF file into a printable PDF.
Let us convert your JPEG or TIF document/file. Additional charge: £27.00 net / £32.40 gross.
You can order this service in the order options where applicable.
Create font size with at least 14 pt - line width must be at least 1 mm.
Create font size with at least 7 pt - line width must be at least 0.4 mm.
Create font size with at least 12 pt - line width must be at least 0.7 mm.
Create font size with at least 12 pt; line width must be at least 1 mm.
Create font size with at last 6 pt; line width must be at least 0.4 mm.
Create type size with at least 10 pt; the thinnest line must be at least 0.18 mm thick
Create type size with at least 3 pt, font height at least 0.6 mm for lower letters
Font size: at least 14pt. The line width has to be at least 1.0 mm.
Frames and outlines around a motif should show a minimum width of 4 mm from the edge of the artwork format.
like e.g. fonts or lines must always be created in pure black.
cyan 0%, magenta 0%, yellow 0%, black 60%
cyan 0%, magenta 0%, yellow 0%, black 100%
For black areas a deep black can be achieved by adding colour components.
Example: cyan 60%, magenta 40%, yellow 20%, black 100%
Colour components can be added until the maximum colour saturation is reached.
This is not recommendable for fonts and lines, because inaccurancies can occur.
Artwork that has been created in an image editing programme such as Photshop can only be sent as TIF or JPG file. Please flatten image. Alpha channels and clipping paths are not allowed. This also applies to Photoshop files which have been placed in a layout programme. Detailed information can be found under the point Artwork creation.
See 'image editing programmes'
For positive lines (dark lines on bright background) a width of at least 0.25 pt (0.9mm) should be used. For negative lines (bright lines on dark background) a line width of at least 0.5 pt (0.18 mm). Please note: Please note: the width of the lines may be substantially reduced, especially when minimising a graphic, therefore please ensure that the width is sufficient.
Flat hot foil stamping
Self-inking rubber stamp
Partial UV varnish:
Gold and silver:
Opaque white (private label drink)
The total colour saturation is the total of all 4 colour channels in CMYK (4 channels x 100 % = 400 %). The colour saturation of the artwork should not exceed 300 % though. For express/overnight orders 260 %. These values prevent setting off/sticking together of the printing sheets.
Our tip: the total colour saturation can be found in Photoshop under "Info". For images the colour saturation can be adjusted/reduced with the help of the selective colour correction. By converting your artwork into the colour profile "ISO Coated v2 300 % (ECI)" (available on www.eci.org) ) the colour saturation of an image is automatically limited to 300 %. Please always make sure that the conversion always refers to the entire image and all colour values are changed.
The colour saturation is also shown in the Acrobat Professional in the output preview.
A colour saturation of less than 10 % can lead to a very weak printing result of the colour. For example, 10% yellow may appear lighter than 10% cyan.
When using the overprinting option the colour values of the object that is to be printed over the initial object are added to the colour value of the initial object. This function is mostly used for black text to avoid thin white lines on a coloured background. If the overprinting function is activated the background will not be left blank, but will also be exposed. The text is therefore printed on the background and thin white lines will not appear even with a slight plate displacement. Overprinting is not necessary for white objects since they will 'disappear' during the exposure. Black areas which partially or completely cover objects can be a problem since the black value can vary depending on the background. Overprinting can be used as "effect" (e. g. shadow effect) by using the overprinting function for a light grey area.
PDF files must correspond to the PDF/X-3:2002 Standard. For further information please see Artwork creation
- Process colours (CMYK)
A process colour is created by printing certain colours in different screen angles. These are the colours cyan, magenta, yellow and black in the classical four-colour print. Most of our products are printed with this method.
Our tip: please create your artwork in CMYK. Full-tone colours (also with alternative CMYK colour space), NChannels and DeviceN-colour spaces can lead to misinterpretations when exposuring the printing sheet. When using LAB or RGB colour spaces colour deviations may occur.
- Full-tone colours (e. g. HKS)
A full-tone colour (also called spot or special colour) is a ready mixed colour. The advantage of a full-tone colour is that colours that cannot be realised with the four-colour method can also be printed. Known manufacturers of full-tone colours are e. g. HKS. Some of our products are printed with an HKS-colour (e. g. letterheaded paper 2/0 or 2/1).
- Self-inking rubber stamp
Colour: 100% K (black / white), no grey scales / screens
PDF files can be created with many different software programmes but not all of them are suitable for the creation of a PDF file for professional printing (offset and digital print). Since FLYERALARM cannot give detailed instructions for all programmes regarding the creation of printable PDF files we recommend to contact the software producer to check whether and how the creation of a PDF file according to the PDF/X-3:2002 standard is possible.
Should further information be required, please contact our Customer Service Centre.
In order to guarantee a clean printing result and to ensure that important elements are not altered or cut off during processing, a safety space at the side of the margin should be kept. This space varies according to the product. Detailed information can be found in the data sheet of each product.
You can manage your personal address book in your customer account. The addresses you enter here can later be used as delivery, billing and sender’s addresses. You can also import address lists already created. For more information, click here: Import address (download PDF). Furthermore, you can also export all addresses comfortably.
You can upload new or altered artwork in the action menu. Select “upload files” to upload new or altered files. This way the exchange will happen automatically and overwrite all previously uploaded files in this order. This can be done as long as the order status has not changed to “files go into print”. In this status, an exchange of your artwork is no longer possible as the printing process has started already. A delay in delivery may occur when exchanging the files.
Please note: in case your artwork is still being checked, a new upload will be possible as soon as the order status switches to "data check o.k." or "erroneous files".
In the action menu please click on „File-Upload“. You will be directed to the upload side where you can upload data of up to 500 MB.
To cancel an order, click on „cancel order“ in your action menu. As a precautionary measure, you will be asked to confirm that you really want to cancel the order. If you click on “Yes”, the order status for your order changes to „Order cancelled”. Your order stops immediately.
Once your order has reached the status „Files go into print“ or „Files in print“, a cancellation of your order is no longer available. Now the order is being processed and cannot be stopped anymore.
During every order, you can either manually edit or comfortably select from your address book your delivery, billing and sender’s addresses via the action menu.
Delivery and sender’s addresses can be edited until the order status “print in further finishing”. Once your order has reached the status „ready for dispatch“, no more changes are possible. At this stage, changes to the address can be arranged by UPS only.
The billing address can be edited until the order status „files go into print“. Once the order status has switched to „files in print“, the invoice is generated automatically and will be sent to you by email.
To get to the claim form just click on "Submit complaint" in the action menu. Please mention the reason for your claim as well as the favoured compensation.
Save products that are ordered regularly. When selecting the product favourite, all corresponding information will be displayed and the order can be processed as usual. All details, such as prices etc., will automatically be updated.
When you choose the professional data check, a printing approval will be required. When selecting the basic data check and opting for data checkPlus, a printing approval is also required.
In an email containing the data check results for the selected data check you receive a link through which the printing approval can be given. You can also give this approval in your customer account by clicking „give printing approval“ in the action menu.
All your orders are listed in this section. By clicking the order position the current order status will be displayed. The button “Action” brings you to the action menu where you can manage your orders according to each order status. Via the search function you can search for either order name or order number. In the calendar program you can select a period or search for a status.
You can change your contact details and your passwort.
Changing of email address or passwort
Please note that in case of a changing of your email address or password the new email address or passwort is needed to log in in your customer account, from the date of changing.
Recommendation for a secure password
Choose a password nobody else knows.Make sure your password consists of at least 6 characters and a combination of letters and digits if possible.
Imposition relates to a product which has several pages, e.g. a magazine, and means the arrangement of pages placed on a printing sheet according to a certain order so that the end product has the correct sequence of numbered pages.
In the pre-press process the files are placed in the centre of the frame which corresponds to the size of the artwork format. We will only rotate your files if necessary or if the front and back page are not congruent with each other. The way your files will be rotaded, can be monitored in the Data preview.
Book with hardcover. The cover consists of a grey board with a thickness of 2.0 to 2.2 mm and is covered with a matt coated paper. For better protection it is laminated with either a matt or glossy film finish, and therefore appears very exclusive.
A softcover is a brochure/book with a flexible cover. The cover is printed on stable chromo board, the inside of which can also be printed on.
The quantities from 1 to 100 copies are printed digitally.
Film lamination not only protects your printed products from dirt and wear, but also feels great. Products with film lamination are therefore suitable for the gastronomy industry and for any advertising media that’s going to pass through a lot of hands.
The additional film sheet can lead to deviations in the colour appearance. Compared to glossy film lamination, which intensifies the colours and gives them a brilliant shine, the matt version leads to an optical reduction of the colour.
The woodfree offset paper has a matt, uncoated surface which is sealed using surface sizing. Surface sizing improves the strength, printability and water resistance of the paper surface. The colourfulness of the print does not appear as intensive on offset paper as on coated paper. Due to the uncoated surface the colour may appear flickery on large, plain colour areas. Please create your motifs brighter than usual to keep contrasts and the image sharpness better.
The perfect binding is used for the production of catalogues, brochures or books. The back of the book block is covered with warm glue and is finally stuck together with the cover. This ensures a compact and solid book.
One type of perfect binding is the PUR-perfect binding with polyurethane adhesive. This process is considered as a high quality method and is suitable for products that need to be robust. The adhesive needs 48 hours to dry. The brochure is then ready to be used.
Our recycled paper is made of 100% recovered paper. Due to the open-pred and uncoated surface, it absorbs plenty of colour. An uneven colour application can occur for dark, fully created motifs. Therefore we recommend you to create your layout in brighter colours, which will enable a better preserving of contrasts and picture definitions. Our recycled paper has got a high whitening degree and the typical look of an environmentally friendly paper.
A type of paper with a metallic, silver, high-gloss front, and a white, matt coated back. Different metallic effects can be achieved by using certain colours together, for example the metallic effect will be enhanced, if brighter colours are used. All colourless areas will appear silver.
In order to achieve an ideal colour saturation for black areas we recommend mixing black with cyan, magenta and yellow (max. colour saturation 260%).
With our paper weight calculator the paper weight can be determined. The result is an approximate value which refers to the weight of blank paper. Depending on the colour saturation, the weight will vary and differences to the paper weight calculator will occur. Therefore it is not to be used for the indication of quantity of single products. Click here to be forwared to our Paper weight calculator.
FLYERALARM cannot guarantee the reprintability of products (exceptions: letterheaded paper and envelopes on offset white paper). In general, the reprintability depends on the paper, colour and finishings.
All packing materials are licensed packagings. FLYERALARM exclusively uses recyclable packing material which can either be re-used or disposed properly. Symbols like the green dot are not mandatory to display on packing materials.
Changes in the delivery and sender's address can be made through the customer account as long as the order status has not switched to "ready for despatch" yet.
An express delivery is available for many products. The delivery time is 3-8 working days (Mon-Fri). Please note: the deadline is different depending on the product. Please check the information on the price table.
Next day delivery orders
*Magazines with saddle stitching (2,000/2,500 copies), plastic cards white (100/250/500 copies), folders 2-parts with flaps (100/250/1000), envelopes
Before you pick up your order: Please check the order status in your customer account.
You can even track your package online (order tracking). Open the individual order in your customer account. The related parcel label number is displayed. To get to the UPS order tracking please click on the parcel label number.
For the resending of an order following additional costs are charged:
1) Standard cash on delivery:
Packaging fee for shipping (per package) £12.00 net / £14.40 gross
Cash on delivery fee (per order) £9.00 / £10.80 gross
Order processing (per order) £5.00 net / £6.00 gross
2) Express-Saver cash on delivery:
Packaging fee for shipping (per package) £27.00 net / £32.40 gross
Cash on delivery fee (per order) £9.00 net / £10.80 gross
Order processing (per order) £5.00 net / £6.00 gross
When sending ring binders containing material, for example paper or dividers, it is necessary to make sure that there is no space left between the material inserted and the front of the folder. We recommend using a filling material so that the gap is filled, and the paperwork will not be able to be displaced.
Bundling refers to the joining together of a certain number of counted print products with a paper or plastic tape.
Flyers can be ordered in bundles of 50 copies, folded leaflets in bundles of 25, 50 and 100 copies. Bundling however depends on format, volume and grammage for both products.
Bundling details are displayed in the options following the configuration of your desired product.
Grooving means that line-shaped dents are pressed into the paper, carton or cardboard. The grooving avoids the cracking of the material when folding it. Please note: the grain direction of the paper of a folded product cannot be taken into consideration.
A wire-o-binding is a wire comb binding which provides a great stability. An advantage is that the bound pages can be flat opened and the product stays open.
PDF files must correspond to the PDF/X-3:2002 Standard. For further information please see Artwork creation