Your
order status will show you the production phase that your order is in. It informs you, for example, about your data check results or reminds you to grant your approval for printing. Your order status always changes when your order enters the next stage of production. The levels can be completed very rapidly, with the result that your order status can also change very quickly. You can view your current order status in your customer account under "Orders".
The status of your order can be found in the following overview.
Order placed
You have ordered your desired product. Your order has therefore been received by us and can be viewed from this point on in your customer account under "Orders".
Files received
We have received your printing files for your order. Your data will be checked according to the data check you have selected. The result of the data check is still pending at this time.
Files missing
Your printing data for your order has not yet been received. Your order can therefore not be processed. You will automatically receive by email the request to upload your files. Please keep in mind that missing printing data affects your delivery date.
Data check OK
Your data check was successful. Your files are printable. You will receive the result of your print data check automatically by email.
Release printing approval:
- after a positive print-data check, you must give us your approval for printing, if for your order you have
- chosen the professional data check option
- chosen the basic data check with the data-check-plus function
If you have you opted in advance for the basic data check or the professional data check with optional print release, the print release is automatically granted by us.
Erroneous files
Our data check has revealed that your print data does not comply with our requirements and can therefore not be printed. You will receive the result of your print data check automatically by email.
Cancellation is not necessarily required here. Simply re-upload your corrected printing data via your customer account.
Printing approval released
The printing approval has been released. Your print data will be automatically forwarded to the printing production.
Print release is missing
You have received the result of your print data inspection but have still not granted print release. Until you grant the release, your order cannot be processed further. As a result, your delivery time may be extended accordingly. The print release by you is required, if as part of your order you have
- chosen the professional data check option
- chosen the basic data check with the data-check-plus function
Files go into press
Your print data has been automatically forwarded to print preparation. The printing plates for your order have been created. For that reason, with this order status you can no longer
- upload new print data
- cancel your order
Files in print
Your order is being produced. For that reason, with this order status you can no longer
- upload new print data
- cancel your order
Please note:
The invoice address cannot be modified once this status is reached.
Print in further processing
Your order is printed and is being further processed. For that reason, with this order status you can no longer
- upload new print data
- cancel your order
Dispatch preparation
Your order is complete and has been picked up at our premises for shipping by UPS. Once your shipment is registered with UPS, you will be notified directly by UPS via email and will also receive your tracking number to allow you to track your shipment online.
Delivery and pick-up at a store or partner shop:
you will also be notified by us via email once your shipment arrives in one of our shops or partner shops.
Please note:
The delivery or sender's address cannot be modified once this status is reached.
Order cancelled
Your order has been cancelled. You will receive more information by email.