Customer Service Agent m/f/d France
Do you know that we are one of the TOP 15 e-commerce companies in Germany? We look for strengthening in Paris
As we are expanding our team in Paris, we are looking for a customer service agent m/f/d for our online printing services for the french market.
As a Customer Service Agent m/f/d, you are the first point of contact for our customers, over the phone, by email or through an online chat feature. It is your job to help customers with the best possible advice on the wide range of options FLYERALARM offers, as well as to assist customers in designing their product. You will also team up with your marketing colleagues to find and post interesting content to ensure we maintain an active social media presence. You are friendly, have a service-driven attitude and you never lose your cool.
Your primary responsibilities are to:
- quickly respond to customer queries over the phone, by email, through online chat or on social media
- assist customers in placing an order and, if necessary, making a design
- consult with the production department in Germany and keep the customer up to date
- respond to online customer reviews
- ensure the best possible customer experience
Your profile:
- a degree in graphic design or a higher professional education degree, preferably in marketing/communication, hospitality or design
- experience in printing or graphic design is a major plus
- experience with customer contact
- excellent proficiency in spoken and written French
- good command of spoken and written English and/or German
- preferably living in the Paris area or willing to relocate
- you consider yourself as friendly, enthusiastic, stress-proof, a good communicator, result-driven and someone who has commercial acumen
What we offer:
- at FLYERALARM, you will be working in a multi-faceted and independent role within a professional international organisation that is committed to growing its success in France
- an inspiring induction process both at our Paris office and at our printing sites and head office in Germany
- a job that will allow you to make a difference with long-term career opportunities
- the opportunity to be part of one of Europe’s largest online e-commerce players
FLYERALARM GmbH
HR Department – Sebastian Laug
Alfred-Nobel-Straße 18
97080 Würzburg
T +49 931 46584-1202